iPhone app frequently asked questions (FAQ)
Some answers to your queries
The Visit Vineyards iPhone app - don't leave home without it!
1. Do I need a mobile connection to access the VisitVineyards app data?
To provide the best experience to you, and to ensure that you always have access to the latest information and exclusive offers, the VisitVineyards iPhone® app requires an active data connection via your mobile service provider.
Please note, the VisitVineyards app does not load information on wineries, restaurants etc offline or when you are not in an area covered by mobile reception. (It is intended that a future version of this app will have the capacity to store some regional data for later use when you are out of range, or in flight mode etc). Please ensure that you check the app before you go into an area where there may be no mobile coverage, to avoid disappointment.
Please be aware that data (roaming) charges may apply, and you may need to check with your mobile service provider (carrier) as VisitVineyards cannot be held liable for any charges incurred for using the app when in an area outside your regular coverage.
2. Where is the information coming from?
The information in the VisitVineyards iPhone app is drawn from two sources. All winery data (approx 5000 listings), most of the food data and many events (especially wine and food) comes from VisitVineyards.com's own extensive database, which is the largest wine and food database in Australia. A percentage of this is provided and maintained by the producers themselves. We moderate this data, but whilst all care is taken, we cannot guarantee 100% accuracy, or complete lack of spelling, grammatical or other errors.
The balance of the data, including most accommodation, some events, etc comes from a government-established website called ATDW (Australian Tourism Data Warehouse) which is operated collaboratively by the State tourism authorities. We, and all other website operators, are encouraged by Tourism Australia and the State authorities to use ATDW data and not to duplicate it. We cannot edit or correct it.
Unfortunately, not all of it is up-to-date, event dates may be missing, and it may contain spelling errors, display ?s instead of apostrophes, and other faults, over which we have no control. We apologise if this causes an inconvenience, and we cannot guarantee the accuracy of this externally sourced data. Contrary to a claim made on iTunes, none of our data is 'skimmed' from other websites (although perhaps they skim ours!).
Should you visit a business listed and find it has changed ownership or operating hours, has new products or labels, has gone out of operation or relocated, please contact us with these details and we will either update our own database (if our listing) or forward this information onto ATDW and/or the relevant organisation to update their records.
3. Why do I need to register and log-in?
To access the infromation from our database to use in the app, you need to login. Simply follow the prompts to create a username and password.
If you are an existing VisitVineyards.com subscriber or Member, please use your existing username and password.
If you have forgotten your VisitVineyards.com password, you can create a new one by following the steps on http://www.VisitVineyards.com/lostpassword. A new password wil be emailed to you. Please ensure you have access to email if you do this.
If you have forgotten your username, please email us at iphone@visitvineyards.com
If you are not already an existing VisitVineyards.com subscriber, you can either subscribe here first on our website, then log in to the app, or simply sign up on the welcome screen of the VisitVineyards app.
4. How do I restart the iPhone app in the event of a crash?
Sometimes an iPhone app may crash (close unexpectedly) or freeze. If this happens, and the app has closed, simply press the VisitVineyards app icon and it will reload to where you were last located.
If the app doesn't close, please follow these steps to close it and return to the VisitVineyards app:
- Tap the Home button once (the Home button is the main button located towards the bottom of your iPhone below the screen)
- Then double tap the Home button (you should see the screen scroll upwards)
- A row of icons will appear at the bottom of your iPhone's screen; this shows all the apps currently running on your device. Locate and hold the VisitVineyards app icon at the bottom until a "-" sign appears in the top left of the icon
- Tap the VV icon once again until it disappears (this shuts the app down)
- Tap the Home button twice again (the screen will scroll downwards)
- Find and select the VisitVineyards app button from where you placed it on your dashboard, and tap it to start it again. (You should see a "Please wait".. message). The app will now be restarted.
We'd also appreciate it if you would please email us at iphone@visitvineyards.com so we can find out what went wrong and fix the issue.
5. Can I use the VisitVineyards app on an iPad®?
Yes, the VisitVineyards iPhone app can also be used on an iPad. Simply login as you would on your iPhone, and press the 2x button for easier viewing.
6. How to avoid data roaming charges
When you are out of 3G coverage area, additional charges may apply for data access via the iPhone app. To avoid these additional charges you can turn of 'Data roaming' on your iPhone as below:
From the 'settings' go to 'general' and then 'network'. Third item on the list 'Data Romaing'. Ensure this is 'Off'.
7. Questions or comments about the VisitVineyards iPhone app?
Do you have any other questions? Or have you experiences a crash or any other issues? Suggested improvements? We'd love to hear your feedback so we can work towards making this app the best possible. Please email us at iphone@visitvineyards.com
You can also post feedback for other users in the iTunes store which you can access here »
More information is available in our iPhone app help guide »
Thank you, and we hope you enjoy using the VisitVineyards iPhone app – your mobile guide to wine and food travel across Australia.
For the best of wine and food country on the go, download our free iPhone app here »
Apple, iPad, iPhone, iPod touch, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
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